EHAC Community Education:

EHAC Call 911 Icon Section 6: Overcome a Patient’s Reluctance

EHAC Active Listening

The following are strategies to overcome denial and resistance to medical attention:

  • Find out the most critical issue on the patient’s mind. Offer to take care of that concern or ask a bystander.
  • Suggest that the victim check out any early symptoms, no matter how mild they may seem.
  • If the victim is anxious regarding a spouse or family member, offer to call them.
  • Enlist family members or co-workers to help you.
  • Try to relieve tension with appropriate humor.
  • Be personal and persistent. Sit and talk - don’t walk away.
  • Congratulate the victim on his or her good judgment: “Great! Let’s just get it checked.”
Actively Listening Saves Lives.
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